Acupuncture Grove Privacy Policy
Effective Date: 15th January 2024
Acupuncture Grove is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.acupuncturegrove.com.au.
1. Collection of Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
Your name
Email address
Phone number
Date of birth (if provided for bookings)
Health information (only where relevant and with your consent)
Other contact or identifying details
We may also collect non-personal information automatically when you visit our website, such as your IP address, browser type, device type, and browsing behaviour through cookies or analytics tools.
2. Use of Personal Information
We use your personal information for purposes including:
Scheduling appointments and managing bookings
Responding to your enquiries or messages
Sending appointment reminders and important updates
Providing relevant health services and advice
Improving our website, services, and customer experience
Complying with legal obligations
3. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may share your information with:
Trusted third-party service providers (e.g., booking systems, email service providers) who assist in operating our website and delivering services
Regulatory bodies, if required by law or to respond to legal processes
Health professionals, but only with your consent or where required for continuity of care
4. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes:
Secure storage systems (electronic and physical)
Use of encrypted platforms for booking and communication
Staff training in privacy practices
5. Access and Correction
You have the right to access the personal information we hold about you and request corrections if necessary. To make a request, please contact us using the details provided below.
6. Cookies and Analytics
Our website may use cookies and third-party tools like Google Analytics to gather data about usage trends. You can disable cookies via your browser settings, though this may affect your website experience.
7. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us with the details here.